Refund Policy

This Refund Policy is provided for general informational purposes only and does not constitute legal advice. Consumer protection laws and refund requirements may vary depending on your location and business activities. We recommend consulting a qualified legal professional to ensure compliance with applicable laws and regulations.

At Gentle Victories, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

We accept returns within 30 days of delivery for items that are unused, in their original condition, and in their original packaging.

The following items cannot be returned:

• Personalized or customized products

• Opened or used personal-use items

• Gift cards

• Clearance or final sale items

Once we receive and inspect your return, we will notify you of the status of your refund. Approved refunds will be issued to your original payment method within 5–10 business days.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery so we can assist you promptly.

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page.

If you have any questions regarding our Refund Policy, please contact us through our website's contact page.